Refund policy

•  All returnable merchandise must be returned within 30 days of purchase in unused, original condition and in original packaging.

•  Due to hygienic and safety reasons, there are no returns or exchanges on car seats, compression belly wraps, compression leggings, compression tanks, corset (all items from Belly Bandit and Bella Band), mattresses (all sizes), rugs, bottles & any feeding accessories, diapers & training pants, diaper pails & liners, nursing pads, nursing covers, nursing pillows, nursing tanks, nursing bras, any nursing-related items, teethers, pacifiers, undergarments, bath and baby care items (including soaps, shampoos, baby oils, body lotions, hair detangler and hair brushes). Clothing items must not have been worn, altered or washed, and all tags must be attached. Kindly contact our customer service at info@zeronto.com in case you are not sure if a product is returnable.

•  No returns or exchanges on used or washed items, custom-made, pre-ordered and special order items.

•  Return Fee: $9.95 + taxes (Ontario & Quebec) / $12.95 + taxes (Rest of the Provinces in Canada). Additional charge for remote area and over-sized item. This fee includes the postage.

•  Additional charge applies for returning or exchanging over-sized items that are qualified for returns or exchanges. Kindly contact our customer service at info@zeronto.com for more information.

•  For any return on bundles or sets, all the items included should be returned in unused, original condition and in original packaging.

•  Shipping charge is non-refundable.

•  An order that is eligible for return/exchange is allowed one return/exchange through Canada Post service.

•  Zeronto.com is not responsible for any returned items that may have become lost or stolen in shipment.

•  Inspection will be done once we received the returned item(s). If the item is in unused, original condition and in original packaging, we issue a refund within 2 to 5 business days. Restocking fees will be applied if the returned item is not in its original condition or not in sellable condition. Restocking fees of up to 50% will be deducted from the refund amount.

•  An order cannot be cancelled after it is shipped out. The return charge of $12.95 + tax will be applied when the return is made.

•  For any return on International order outside Canada, Customer will need to ship back the items at their own expense.

•  Policy is subject to change without prior notice.

 

Please note that we are not the manufacturers of the products we sell. If you have a complaint with a product, try calling the manufacturer at the number on the packaging.

 

TO RETURN THE MERCHANDISE

1) Email us at info@zeronto.com or by submitting your request through the Contact Us page. Email us your Full Name, Order Number, Product(s) you are returning with quantities, Reason for the return, whether you would like a refund or plan to place a new order.

2) All returns require prior approval. Once approved, we will email you the instruction for return as well as the prepaid Canada Post shipping label.

 

I RECEIVED THE WRONG OR DEFECTIVE PRODUCT.

If you feel that you have received the wrong or defective product, please contact customer service within 5 days of receiving the product. We will make arrangement so that you receive the correct product ordered. Email us at info@zeronto.com or call us at 416.291.1569.